Return & Refund Policy

To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition as received, unopened, and undamaged.

Once we receive your item and confirm it meets the return criteria, we will process your refund. The refund will be issued to the original payment method used during the purchase. For credit card payments, it may take 5 to 10 business days for the refund to appear on your credit card statement.

If the product is opened, damaged, or the return is initiated after 14 calendar days, you will not be eligible for a refund.

Please note that shipping is managed by a third-party haulage company. Therefore, we cannot reimburse the initial shipping costs of the order. Additionally, return shipping costs are the responsibility of the customer.

If you have any questions or need further assistance, please contact us at sales@thirstydrinks.com or call us at 01619987250.