Shipping Policy

Shipment Processing Time

All orders are processed within 2-5 business days. Orders are not processed, shipped, or delivered on weekends or holidays. In the event of a high volume of orders or for larger orders, processing may be delayed. Should this occur, we will contact you via the same method you used to place your order, either email or telephone, to inform you of any changes to your shipment timeline.

Shipping Policy

Standard shipping for orders up to 25kg is £9.99 + VAT. An additional charge of £5 applies for every 5kg over the initial 25kg. Larger orders will be shipped on pallets. You will receive order confirmation via email.

Please note that Thirsty Soft Drinks Ltd. is not responsible for any customs duties, taxes, or additional fees imposed on your order. Any such charges incurred during or after shipping, including tariffs and taxes, are the responsibility of the customer. Additionally, we are not liable for any damages or losses to products during shipping, as shipments are handled by a third-party carrier. In the event that your order is damaged, please contact the shipment carrier or our company to file a claim.

It is crucial that you do not open or remove the packaging if you wish to request a refund. Please refer to our Returns Policy for further details and guidelines on securing a refund.

For any further information or assistance, please contact us at sales@thirstydrinks.com or call us at 01619987250.